Loading...Customer Service Documents
The following documents have been created to support organizations’ efforts to continuously improve the quality of their customer service.
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Document |
Description |
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Identifies standards and guidelines for providing excellent customer service. Has been adopted by each partner agency in the Service Integration Project. May be downloaded and adopted by any organization. |
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A tool that enables individuals to rate their organization’s customer service strengths and areas to improve. Assessment is based on the standards and guidelines in the Customer Service Plan. |
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Customer Service Organizational Assessment- Results Template |
A worksheet for compiling and summarizing results from multiple Customer Service Organizational Assessments. |
